Privacy Policy

Renegade Industries, LLC
DBA Heavy Doody Scoops
Effective Date: 01/01/2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Renegade Industries, LLC dba Heavy Doody Scoops ("we," "us," or "our") DOES NOT share customer opt-in information, including mobile numbers or consent records, with any third parties or affiliates for marketing or promotional purposes.

All text messaging originator opt-in data and consent information is kept strictly confidential and used solely for providing our direct services.

1. Information We Collect

Personal Information

We may collect:
• First and last name
• Service address and property details (including gate codes or access instructions)
• Email address
• Phone number
• Pet information (names, notes, service preferences)
• Payment information (processed securely through third-party processors)
• Opt-in records and timestamps for SMS and email communications

Non-Personal Information

• IP address
• Browser type
• Device information
• Website usage patterns
• Cookies and analytics data

Customer Communication Records

• Service history
• Appointment details
• Communication preferences
• Support inquiries

2. How We Use Your Information

We use your information to:

• Provide and manage pet waste removal services
• Process payments and billing
• Send appointment confirmations and service updates
• Communicate regarding support inquiries
• Send promotional messages only when separately consented to
• Maintain compliance records of communication preferences
• Improve website functionality and service performance
• Ensure fraud prevention and system security

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into our SMS messaging program, you agree to receive text messages related to services you have requested, including appointment reminders, billing notifications, customer support messages, and service updates.

Opt-In & Consent

• You will only receive SMS messages after providing explicit consent
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations

Message Frequency

Message frequency varies based on your interaction with our services.

Message & Data Rates

Standard message and data rates may apply according to your mobile carrier plan.

Opt-Out Instructions

You may opt out at any time by replying STOP.
You will receive a final confirmation message and will no longer receive SMS communications unless you re-opt in.

All opt-out requests are processed immediately.

Help

Reply HELP for assistance or contact us at:
[email protected]
Phone: (978) 407-5067

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers solely for delivering SMS communications and operational support. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

• Payment processors
• CRM systems
• SMS and email delivery platforms
• Website hosting and analytics providers

All providers are contractually obligated to maintain confidentiality and security.

Legal Compliance

We may disclose information if required by law or in response to valid legal requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information remains protected under this policy.

All the above categories exclude text messaging originator opt-in data and consent, except SMS delivery providers necessary to deliver messages you have consented to receive.

5. Data Security

We implement reasonable security measures including:

• SSL encryption
• Secure access controls
• Restricted employee access
• Regular security reviews
• Secure data storage practices

While we take commercially reasonable steps to protect information, no method of electronic transmission is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and analytics tools to:

• Improve website functionality
• Analyze traffic and usage trends
• Remember user preferences

You may disable cookies in your browser settings.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Maintain compliance records
• Resolve disputes

You may request deletion of your information unless retention is legally required.

8. Your Rights

You may request:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your information
• Withdrawal of consent for future communications

To exercise your rights, contact us using the details below.

9. Children's Privacy

We do not knowingly collect personal information from individuals under the age of 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will include a revised effective date and will be posted on our website.

11. Contact Information

Renegade Industries, LLC
dba Heavy Doody Scoops
Phone: (978) 407-5067
Email: [email protected]
Website: https://heavydoodyscoops.com